How to Report an Urgent Building Problem
Call 415-267-2900 and follow the auto-attendant prompts.
In an effort to best serve you in the event of an urgent building problem, we have implemented the procedures described below. If you follow these instructions, Urgent building problems should be handled promptly and efficiently.
Call the Manager or the Main Office or Both
If an urgent building problem occurs, you should first attempt to reach your resident manager, if you have one, using the on-site telephone number. If your resident manager is unavailable, your unanswered call will automatically forward to Lightner Property Group at (415) 267-2900. If you reach the Lightner Property Group automated telephone attendant, listen to and follow the instructions regarding urgent building problems (stay on the line and follow the instructions to report an Urgent Building Problem as prompted). If you do not have a resident manager or if your call does not automatically forward, call Lightner Property Group directly at (415) 267-2900.
After Business Hours Problems
In the event your problem occurs after regular business hours or on the weekend, your unanswered call to a resident manager will in most buildings forward to Lightner Property Group. If you do not have a resident manager, or if calls are not set up to automatically forward, please call Lightner Property Group directly at 415.267.2900.
After business hours and on weekends, Lightner Property Group calls will be answered by our automated attendant. Listen to and follow the instructions to report an urgent building problem (stay on the line follow instructions as prompted). When directed, leave your detailed message, including your address (in case you have inadvertantly been routed to the wrong building urgent mailbox), unit number, a telephone number where you can be currently reached and a brief description of the problem you are experiencing. The appropriate Lightner Property Group staff member will be promptly notified.
Use Common Sense
Please allow up to 45 minutes for a return phone call. In the interim, you should attempt to deal with your problem using common sense. For example, if you have a plumbing problem, it may be necessary for you to stop the flow of water by shutting off the supply line.
What is an Urgent Building Problem? Details regarding the kinds of problems Lightner Property Group is set up to assist and help you with can be found in this section of our web site.
Non-Building Emergencies – Call 911
However, you should when possible, immediately report the incident to the resident manager or Lightner Property Group, so that we may follow-up, or assist you.
Call the building management to assist you with the following problems: plumbing, electrical, lock or key and other building related issues.
Important Building Telephone Numbers
Building Address with Area Code On Site Telephone Number
- 1635 Gough Street 415 563-9938
- 140-20th Avenue 415 386-7276
- 1472 Filbert Street 415 673-1696
- 530 Stockton Street 415 986-4048
- 1935 Franklin Street 415 776-9222
- 1920 Pacific Avenue 415 776-9222
- 2341 Chestnut Street 415 267-2900
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For all other properties including commercial property, please call Lightner Property Group 415 267-2900
How to Report a Non-Urgent Problem or a Routine Maintenance Request