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Yahoo! Store Site Policy
(Store.LightnerGroup.com)
Our store site was hosted by the Yahoo! Store service. We are in the process of moving the store and have not yet selected the provider.
Yahoo! hosts the store pages, ordering system, and order data. Yahoo! automatically collects order information but may only use this information in the aggregate. However, we have no control or influence over Yahoo! and their policies. We recommend our Store Visitors familiarize themselves with Yahoo! Merchant policies if they have questions or concerns. If you access our store through Yahoo! Shopping, Yahoo! also automatically collects information about your shopping experience. Please see the Yahoo! Privacy Policy for more information about how Yahoo! uses this information.
Store Disclaimers and Other Important Information:
WARNING: Please remember, the best lease is a lease that has been custom crafted for your property by an attorney who has experience in the area in which your property is located. (We of course, offer that service for California clientele.) More often than not however, standardized forms are adequate and our forms are the next best solution.
Our forms may not provide adequate protection under every unique set of circumstances. As with any standardized one-size fits all document, our document will not take into account the specific quirks of your property or circumstances. Furthermore, if you fail to properly read and understand our document, you may inadvertently violate the lease or rental agreement, creating problems which we have not anticipated or drafted solutions to protect you. Finally, our document has NOT been repeatedly tested or interpreted in Court.
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Before you make your purchases, we ask that you become familiar with our Terms and Conditions that will govern your purchase.
STORE PAYMENT OPTIONS:
You may now pay for your purchase(s) with the convenience of credit cards! Personal checks and PO’s are available only for existing and current customers with an established payment history and are not available for purchases made from our web site store. Currently we accept AMERICAN EXPRESS, DISCOVER, VISA and MASTERCARD.
REFUND/EXCHANGE POLICY:
All purchases are final and there are no store refunds, credits or exchanges. Therefore we strongly recommend that you make your purchases carefully. As most of the forms can be copied, once they are delivered to you, the purchase is NOT refundable for any reason, even if you have made the purchase in error.
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DELIVERY TIMES:
Once your credit card purchase is approved, our system will determine if your product is a form that needs information from you in order to complete it, or if it is a product that can be shipped to you without additional information. If we need information from you, our server will email a form specific questionnaire to you to determine how your form should be completed. If you have ordered more than one form, you will receive more than one questionnaire to complete and return. Once it is returned to us, a trained staff member will complete your form(s), convert it/them to PDF file(s) and forward it/them to you for printing and signing by your new resident. Completed PDF forms will be emailed to you generally within 2 to 3 business days of your return of the questionnaire, NOT from the date of your purchase. However, we ask that you place your order early enough that a 5 business day delivery time is acceptable to you in the event there is a problem with your order. Rush orders cannot always be accommodated.
DELIVERY OPTIONS:
Form purchases may be emailed to you, some can be downloaded immediately, and some you may pick-up from our offices. TookKits and binders may be shipped or you may pick them up.
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OUR LOCATION:
We are located at 612 Howard Street, Suite 390, San Francisco, CA 94105. We are located between 2nd Street and New Montgomery Street. There is ample parking in the area, both street metered parking and garage parking. In addition, we are accessible from both the New Montgomery Street BART and MUNI stations, along with all Market Street buses.
NO ATTORNEY/CLIENT RELATIONSHIP CREATED:
In purchasing these forms you have not created an attorney-client relationship with our firm or any member of our firm.
OFFICE HOURS:
Lightner Property Group is open Monday through Friday from 8:30 am to 5:00 pm and closed on all major holidays.
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CONTACT INFORMATION:
If you need to reach us, you may contact us during our normal business hours at (415) 267-2900 or (800) 956-4005. However, our pricing strategy is based upon a streamlined system wherein we are providing a basic form only and do not anticipate responding to questions.
Billable Inquiries:
Because we do not build in to our pricing any contact time with our purchasers, all telephone calls regarding custom lease drafting issues or questions regarding property management procedures or legal issues will be billed at the rate of $125 per hour for regular staff time, $250 per hour for senior staff time and $400 per hour for questions requiring a legal response. Calls are billed with a quarter hour minimum, billed in quarter hour increments. This service charge is payable in advance at the commencement of the telephone call and will be automatically billed to your credit card.
STORE CUSTOM WORK:
Custom work is done at the discounted rate of $250 per hour with a one hour minimum payable in advance. Call to make your telephone custom consulting appointment today (415) 267-2900, ask for Cathleen Higgins.
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The Legal Stuff - please read! PLEASE READ CAREFULLY THE LEGAL STUFF DOCUMENT PAGE SETS FORTH THE TERMS AND CONDITIONS ON WHICH YOU MAY USE OUR STORE AND THE FORMS PROVIDED IN THE STORE. USING OUR STORE OR THE FORMS PROVIDED IN OUR STORE CONSTITUTES ACCEPTANCE OF THESE TERMS AND CONDITIONS. NO EXCEPTIONS - EVER! NOT EVEN FOR OUR BEST FRIENDS!
Our forms are copyrighted. This means that you can’t duplicate them or use them or parts of them for anything other than what you purchased them for, which is a single use. In order to keep the prices as low as they are, we must ask that our purchasers adhere to this agreement.
Copying the documents or cutting and pasting our document into yours is wrong, plain and simple. If we find that our documents have been used by an unauthorized individual(s), we will take action. It has taken us over 20 years to develop these documents. We cannot give them away to people, even people we like! So please, don’t use our documents or the language in them, even a little bit. We are a small company and we need you to purchase our forms, not use them without paying for them.
While we are attorneys, no Attorney-Client relationship is created by use of our web site or by the use of any information made available on our site or by use of the forms provided by our site, within the site, or through any relationship with it’s owners, agents, employees, representatives, partners or affiliates. If you want an attorney client relationship with us, you have to meet with us, enter into a fee contract and pay for our services.
Our forms are NOT custom documents created specifically for you. They are FORMS, drafted and intended for general use. We do not warrant that they will provide you protection in the event of a dispute with your tenant. We have drafted these documents to deal with common issues and areas of dispute. Individual interpretations of these forms will vary from person to person and from court to court. In addition, all forms must be interpreted by the owner or management company through the expression of their policies and procedures. If you implement policies and procedures in conflict with the lease forms, you may create problems which we could not and did not foresee. In some cases, particular language is experimental, new and unique and has not yet been the subject of litigation or judicial interpretation. We cannot and do not control how these forms will be interpreted by any particular Court of law. Users are warned that the leasing of residential property is inherently risky.
All of the forms, systems, programs and procedures on this site are provided “AS-IS” and any purchase is made at the shopper’s risk. We do not provide warranties of any kind, including but not limited to merchantability, express or implied, suitability of any form, system, program or procedure for your particular needs, use or purposes, and/or completeness or correctness of same. Forms, systems, programs and procedures are to be used at your own risk. In no event will we (Lightner Property Group, Inc. or www. LightnerGroup.com or the owners of same), our agents, employees, partners or affiliates be responsible or liable for any direct, indirect, incidental, special, general, exemplary, or consequential damages (including, but not limited to, procurement of substitute goods or services; loss of use, data, profits or rents; attorneys fees, claims for wrongful eviction, claims under any rent control ordinance, or any business interruption or loss) however caused or under any theory of liability, whether based in contract, tort, strict liability, or professional negligence, arising in any way out of the use of this site or the forms, systems, programs and procedures provided by this site. These forms, systems, programs and procedures are not intended to be and should not be construed to be a substitute for legal advice. As with all serious legal matters, an attorney should be consulted. Forms, systems, programs and procedures may have to be modified to suit your particular needs and/or local and state law requirements. We recommend you consult an attorney knowledgeable in this area of the law.
In the event these limitations are for any reason not honored by a court of competent jurisdiction or to the extent such limitations are in conflict with applicable law, then and only then shall our liability be limited to the cost of the form paid by Purchaser, excluding tax.
These forms are for general use and we assume a high degree or level of landlord sophistication on the part of the user/buyer. Failure to have this level of sophistication can result in a misuse or abuse of the form(s). Users should be familiar with terms such as rent control”, “6.14 tenant”, “sub-tenant”, “rent limitations” as well as others and have a high degree of competence in the area of San Francisco rent control.
Our forms, systems, programs and procedures are for your personal use only and cannot be resold or distributed. You are provided a limited revocable license for a single use of the forms, systems, programs and procedures, unless a multi-user license has been purchased and granted in writing.
Public Domain:
The majority of the forms, systems, programs and procedures on our site have been drafted by Lightner Property Group and are copyrighted by us. However, some forms are based on public domain materials or on government forms. These documents are provided free of charge (except for nominal service charges to protect the store from the individual who would download free forms hundreds of times) for the convenience of our web guest visitors. We strongly recommend that you verify that these documents are the current version before using them.
Lightner Property Group has the right to modify these terms and conditions at any time. If any provision of this Agreement is declared void, invalid or unenforceable, the remaining provisions of this Agreement will remain in effect. The user agrees to comply with all applicable laws in using the service or materials as provided.
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Our Commitment To Your Privacy:
Your privacy is important to us. To better protect your privacy the following notice explains the information we collect, how it is used, how it is safeguarded, and how to contact us if you have any concerns.
What Information Is Collected:
As part of the order process, the following information is collected from shoppers: Name Shipping/Billing Address Email address Phone number Credit/Debit Card Information
How That Information Is Used:
It is only used in-house, for the sole purpose of processing your order. Your information is never sold.
Our Commitment To The Security of Your Data:
We have in place up-to-date security systems to help keep your information safe.
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